Task from the customer:
A healthcare provider sought to test a new patient management application to ensure it met usability standards and functioned correctly across various devices.
What was done:
We performed extensive usability testing, focusing on the application’s interface and user experience. Additionally, we conducted compatibility testing across multiple devices and operating systems to ensure consistent performance.
What result did we get:
The testing revealed several usability issues that were addressed before the final release. Post-launch, the application received positive feedback from users, with a reported 40% increase in user satisfaction scores and a significant reduction in support tickets related to navigation issues.